RBC Royal Bank — Bank in Burlington

Reviews of RBC Royal Bank

• Charles

  Added 2016.09.11

  Good bank
• Amelia

  Added 2016.09.06

  I went into my branch for my business account because I wanted personal help with a large wire transfer to the US. I provided the information the teller needed.
• Sebastian

  Added 2016.09.05

  I later conducted the transfer online with the help of RBC's operator. In walking through the process, it became clear that the teller had failed to enter the information of the receiving bank and only entered information for an intermediary bank. The account number was wrong because it was for a different bank.
• Oliver

  Added 2016.05.28

  After another day I noticed the money had not been transferred back to my account. I left a message for the teller and went into the branch the next morning. He smiled, shook my hand and told me the money was back in my account and they had even waived the admin fee and the initial charge for making the transfer. All was good. What he failed to tell me is that I lost $600 in the process in the difference between the bank's buying and selling conversion rates. I discovered that when I next checked my account.
• Ryan

  Added 2016.05.02

  Was it naive for me to think that I should seek personal assistance from my local branch, rather than impersonal online assistance? Or to expect that my business branch manager would step up to the plate and actually investigate what happened before making a snap judgment and losing my future business?
• Miles

  Added 2016.01.26

  wanted some basic banking done today and the Branch manager (david) was rude and I will never be going to this branch again.
• Gianna

  Added 2015.11.09

  graet bank nice people
• Cooper

  Added 2015.10.19

  The branch manager made no effort to inform me that the transfer was rejected, or to figure out what went wrong. He simply, defensively sided with the teller and claimed the bank had done nothing wrong and essentially I was SOL.
• Mia

  Added 2015.05.04

  Super slow. Don't go at lunch time, this is when all the seniors from across the road are lined up to deposit or withdraw money. Also has the worst hours.
• Alexander

  Added 2014.07.02

  I called to find out why he hadn't mentioned that and to explain why I had lost so much in the exchange when the dollar had been stable. He didn't offer any clear explanation. I called back and left a message for a manager to call me back. Then I went in to see the branch manager.
• Mateo

  Added 2014.05.31

  After a few days, the payee had not received the money. When I checked with the teller he informed me that the transfer had been rejected due to an incorrect account number. There would be an admin fee charged by the US bank.